Quality policy of GRACO Sp. z o. o. (LLC)
The paramount goal of the activity of the “GRACO” Sp. z o. o. based in Warsaw is to meet the requirements and expectations of its clients, and thus client satisfaction with the products and services provided by the company.
We achieve this goal through:
a) understanding the needs, requirements and expectations of our clients;
b) providing services and products:
– reliable and safe for users,
– with the highest utility, quality and aesthetic values,
– at a competitive price,
– within the contractual time limit;
c) complying with legal provisions and confirming compliance of the products and services offered with the relevant regulations and standards;
d) continuous improvement of the level of service to our clients;
e) systematic improvement of qualifications and development of the company’s employees;
f) cooperation with qualified suppliers of products and services.
The Management Board of the Company undertakes to constantly improve the effectiveness of the Quality Management System and declares that the Quality Policy is known, understood, and followed by all the employees, which guarantees the achievement of planned goals and contributes to the sustainable success of the enterprise.
CERTIFICATES obtained by GRACO Sp. z o.o. (LLC)
In 2005, our company received the Quality Management System certificate compliant with the PN-EN ISO 9001: 2009 standard and since then we have been audited by a certified body every year.
ENTITLEMENTS OF THE OFFICE OF TECHNICAL INSPECTION
In 2004, Graco obtained the authorization of the Office of Technical Inspection for the repair and modernization ofloader cranes, mobile cranes, railway cranes, hookloaders, skiploadres and access platforms. The entitlements were expanded and updated in 2014.
TRANSPORT TECHNICAL SUPERVISION ENTITLEMENTS
In 2015, Graco obtained the qualifications of the Transport Technical Inspection for the modernization and repair of railway cranes and access platforms.
MACHINE EC TYPE-EXAMINATION CERTIFICATES
Completed vehicles, equipped with hydraulic cranes with working baskets, designed to perform work at height, are tested by notified bodies and have EC type certificates of conformity.
VEHICLE EC APPROVAL CERTIFICATES
Complete trucks built in short series at Graco’s production facilities are approved and have type-approval certificates or unit approvals issued by the registration authorities .
Dun & Bradstreet awarded our company with the “Certificate of Business Credibility” for the highest rating of the company’s stability according to D&B Poland in 2009.